Man (or Woman) in the Mirror
From the desk of: Dana Loan, Recovery Specialist Insurance Group
22 July 2013,
One of my favorite songs from the 1980’s is Michael Jackson’s Man in the Mirror. This
was an anthem of sorts for self-help where the lyrics called upon
people everywhere to take a hard look at themselves and the world and
make a change.
That is exactly what this industry needs to do. For
years there have been calls for unity, but unity will never come to
fruition when you yourself are conflicted or are unable or unwilling to
stand up for yourself. The industry is grasping
desperately for anything that promises change, yet when push comes to
shove very few are willing to do what needs to be done themselves.
Aristotle is given credit for the quote: “The Whole is Greater than the Sum of its Parts”. This
is supposed to mean that an entirety of something (let’s say - the
entire repossession industry) is stronger or better than the pieces
that comprise it (let’s say – the individual repossession companies
that comprise it). But on the flip side of that coin is “The Chain is only as strong as its weakest link.”
each want an end to contingent contracts, an end to forwarders, an end
to free keys, free storage, free transportation and to the absurdly low
fees that you’re currently accepting. Yet…most will sign
contingent contracts, work for forwards (promoting their success in the
industry, not yours), provide free keys, free storage, free
transportation and will do it all for pre-1980’s fees of $225 per repo. Even if you’re doing “their” work on the side, you’re still doing it, giving them positive results.
major trade association in the industry has stood up at their meetings
at some point and talked about how detrimental this is. But how many of you are still doing it? Or how many of you have BECOMEit yourselves in order to try to survive? How
many of you are accepting a client assignment, taking your share off
the top and are asking your brother/sister in industry to do more for
less? So if your chosen association has said it should
end, and every group at some point has shared the same voice…then why
hasn’t it ended already?
have been calls by some in the industry to have insurance carriers tell
you that you can’t do work for these companies, but you won’t make the
decision for yourself not to do it. You complain to your
insurance provider about having to give them too much information,
about having to get driver’s approved, etc. yet when you don’t get
pricing you want, don’t get that driver that you have to have added or
find out that claim is not covered - you shop your coverage and find a
carrier that you hope will. It isn’t up to the insurance carrier to make business decisions for you. As
insurance providers, RSIG and Recovery First have repeatedly pointed
out potential insurance issues with these contracts, yet within seconds
of the send button being hit on the email or the article being posted,
you are asking for certificates for these companies and you’re doing
Calls for unity in the industry will never work until you can trust your brother or sister in the industry not to say one thing and do another. It will never work for the industry to say NO, but for you individually to say YES!
So back to the lyrics…
after you have changed your own mind set, will change happen and at
that point and that point only will the collective voice of the
industry be heard.