About Us

The Office Staff

	Ed Marcum, Chief Executive Officer: Ed completed his studies of Computer Science at American University in 1970. He has been affiliated with the repossession industry for over 20 years as an agency owner and his affiliation with IG/RSIG. Before his entry into the industry, he worked in law enforcement and insurance investigations and currently owns several related businesses. His background in the insurance field and management of multiple businesses has given him the expertise required of his current position of managing the day to day operations of IG., Inc. as it's General Manager. Being a co-founder of IG, Ed takes his duties very seriously. His goals are to strengthen the image of the recovery industry, while maintaining IG/RSIG’s position as a leader in the industry. Ed has endeavored to educate and professionalize the industry and until recently worked on developing a computerized training and certification course for the repossession industry.
	Dana Franklin Loan: Dana joined IG., Inc. in January of 1997. She has her Bachelor of Science degree from George Mason University in Business Management. Before coming to work for IG., Inc., Dana was employed at a local law firm as an Account Analyst and Assistant Treasurer. Her duties at IG., Inc. include processing claims that meet deductible criteria, working closely claims representatives. Dana is a licensed property and casualty insurance agent and assists the General Manager with the daily operations and management of IG., Inc, as well as publishing the IG., Inc./RSIG Newsletter, directory, event planning and advertising.
	Marnie Lorimer Butu: Marnie has been with RSIG since March of 1999. Her previous work experience includes running a gift shop, public relations, customer service, operating a backhoe, and was even a brakeman on a train! Marnie spends most of her days going over the monthly reports. This includes researching accounts, processing payments, and other duties to ensure that if the ever-dreaded claim happens, the report that is reflected is clear, concise and accurate. She also handles most of the event planning for certification courses, has represented RSIG at various trade shows and has performed member audits. Marnie enjoys challenge in her work, which is what brought her here to I.G. Inc./RSIG.
	Terry Tudor: Terry is a graduate of Virginia Commonwealth University, with a BS degree in Business administration. In the years since graduating college he has devoted much time in social activities primarily inner city work with mentally ill citizens of the District of Columbia. At the same time he has pursued carrier goals in Information Technology and looks forward to providing Business and Community services in Software and Network Solutions as a long-term goal. Terry joined IG., Inc. in May of 1999, prior to joining IG., Inc. Terry worked for Continuum Consulting Inc., the developers of IGI, and other software companies in the technical support area. As hobbies he loves Music, Sports, Arts, and Science.
	Michael Howk: Mike – joined the IG., Inc./RSIG staff as our Industry Relations and Risk Manager in September 1999. He has a very distinguished background where his titles included Manager of Franchise Operations, Executive Vice President of Operations & Vice President of Operations – Eastern Zone with American Lenders Service Company's home office. Although Mike is not a "practicing attorney", he does hold a degree in law and is a member of the Florida bar. Mike is also licensed by the State of Florida as a Recovery Agent Instructor. In his function with American Lenders, Mike developed and maintained strong customer relationships, assisted in the development of nationwide franchise offices and was instrumental in the development and implementation of the first insurance policies and program specifically designed for the repossession industry. Mike also has extensive experience and expertise in interoffice networking.. Through his many years of involvement in the industry and his legal background, Mike has had continued hands-on experience with dispute resolution, risk management, regulation compliance, program development and education.
	Chris Marcum: Chris has been with RSIG on a full-time basis since December 2001. He currently works as the Claims Administrator for RSIG. In this capacity he is the liaison between the members and the insurance company; assisting daily in gathering information necessary to process claims. He also works with claimants directly, handling losses that are below the policy deductibles. Chris is certified in the STARS estimatic program and has taken other classes in Automotive Estimatics and Small Loss Estimatics. Chris has also taken the courses needed to become a licensed insurance agent.
	Karly Gee: Karly has been with RSIG since August 2006 and brings with her years of customer service experience. She assists members daily with certificate of insurance requests, questions regarding monthly reports and tracking Accidental Death and Dismemberment policy information. Being new to the repossession insurance industry, what she lacks in industry experience is made up for in a strong work ethic, exceptional customer service skills and a refreshing, positive attitude. She is looking forward to a long relationship with RSIG and its members.